Vivi Electric Bike for Adults, 1000W Peak Ebike 26" Electric Cruiser Bike 22MPH Step Through Electric Bike with 48V Removable Battery, 7 Speed Electric City Commuter Bicycle, SGS Certified to UL2849

I needed this to replace a 27 1/2" 500w mountain bike style commuter but I now needed a step through and this c26 bike had more style than the others, so I read the reviews, compared accessories with other bikes, and, based on that I ordered one in silver. My order was shipped immediately, showing the distributor to be very responsive, and arrived in minimal time. Assembly was easy, except for that darn seat mechanism. My seat was different from the one pictured, but that one seemed to draw complaints from other reviewers as uncomfortable,and the substitute was padded and comfortable so I think it was an upgrade. I initially rode it 6 miles ( my daily city commute ) and was very pleased with how solid it rides. The pedal assist kicks in quite a bit quicker than my previous 500 watt bikes and, after the initial surprise, was very steady and comfortable to pedal and maintain good speed, giving optimal power even at lower settings, and great for crossing intersections quickly. The gearing is very smooth and shifts flawlessly, no clunks or hesitation. I very much liked the adjustment options for the handlebar, which is lacking on many bikes in that price point. That let me optimize my comfort, reducing the strain on my back, arms, and hands, which was problematic on previous bikes. I love the lights, ( no more dead battery add ons ) and, WOW, the brake light is nice and bright, I intend to run with lights day and night to increase my visibility on the street, a nice safety factor. I do wish the display was more detailed but I just added a phone holder and speedometer app on my phone . The bell is fine to warn pedestrians but I will add a louder electronic horn for vehicle traffic, they're very inexpensive. The rear rack is surprisingly very solid and I'll use mine a lot. Also, Im so glad it takes a key to activate, which is some protection from theft ( last bike didn't and was stolen easily as the thief could easily and quickly ride it away after drilling my Ulock and it's not always convenient to carry a battery around ) This is my 6th ebike, and the best one yet, in style, power, comfort, convenience, and overall handling. Thank you VIVI for offering such a nice bike at an affordable price.

I purchased this bike on 11/25/2022. The bike looked great and worked great for just about 2 1/2 months. One reason I bought this bike was because it was in stock at Amazon and my girlfriend really liked the way it looked. Of course, just a couple of weeks after Amazon's return window closed the bike died completely. I contacted Amazon, and they told me I had to contact the manufacturer, which I did through Amazon, and have all the history of going back and forth with them for just about 3 months to resolve this issue. First of all, since I made sure the product was in stock with Amazon and not sold through a 3rd party Amazon should have helped me resolve this issue. That being said, the bike is supposed to have a 1-year warranty. After taking several pictures and going back and forth with the manufacturer they finally started sending me a couple of parts to try and fix it (which was always delayed, oh sorry I gave you the wrong tracking number) After both parts did not fix the problem and 3 months of trying to get this resolved(the bike hasn't worked now longer than it worked) I received a message from them saying maybe the parts we send you may have been defective can we send them all again and also compensate you $30 for your time. I told them it was time for them to do the right thing and give us a new bike since it was under warranty. Their final message to me was to contact Amazon to get a replacement or refund. Amazon tells me to contact them. I have been an Amazon customer since basically the beginning of them selling online and have purchased so many items I can't even tell you. I DO NOT UNDERSTAND how they let a company like this sell products on their website. Plus, let's not forget I made sure this was in stock at Amazon and they should have resolved this problem for me themselves. You can buy the bike if you want but even if it is in Amazon stock you might run into the same issues that I have and waste several hours and months trying to get this resolved.Update: Julia contacted me, the head of customer service after I posted this review. She informed me that the guy that was giving me the runaround for just about 3 months was let go and asked "What can she do to help me" I told her I needed a new bike as I'd wasted many months trying every fix and still didn't have a working bike (plus it has a 1year warranty) Long story short she was very helpful and nice and shipped me a new bike. I was away for the holiday weekend so I'm just editing this now. The bikes really are nice it was just a tough process at first getting help but I do feel like they are working hard on fixing this issue. I still have to build the new bike this week sometime but I'm very confident and hopeful everything will work perfectly. Once I have it up and working I'll adjust this post to 5 stars already adjusted it to 4 stars. Thank you again Julia for all your help!Update: The bike is built and works great so far. Changed to 5 stars. Thank you again, Julia!