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E-bike is perfect for my child. However it came with a bent rear rim. You can not get in touch with the seller. Your only option is to return it for a refund, which cost $300 to ship it back. I simply just wanted a new rim and tire.Update: I was finally able to reach someone and get my problem resolvedâŚ. This is a great E-Bike and my son loves itâŚ
My son LOVE LOVES this!! Nice quality. Long run will depend on how well it holds up.
UPDATE: I finally have a replacement bicycle and it arrived in good working order. The bike is fun to ride and goes really fast. The seat is a little firm for me, but I can add a cover. Even though there were issues with the first bike delivered, the seller was VERY responsive. I never felt ghosted. They are paying for the return of the original bike. So all is well.ORIGINAL:This purchase has been a nightmare. I received my bicycle on November 18, 2025. The display panel, needed to operate it was broken. I contacted the company. They responded quickly, apologizing, said the display panels were on back order, but they would send one to me as soon as the shipment arrives. They sent me a free bike bag, which arrived quickly. I inquired a few days later about the status of the display panel and again they assured me that they would FedEx it as soon as they had them back in stock. Several days later they let me know that the display panels were in and they would FedEx it to me. They provided the tracking number. For seven days the display panel sat in California. When I finally contacted FedEx, they reported that the package was damaged. I took a screenshot of that and let them know. Iâm beyond frustrated. They apologized again and asked for patience and offered to send me another bike bag. At this point I just requested that they send me a new bicycle which they agreed to, confirming that I would not have to pay for the return of the old bicycle. The new bike was supposed to arrive yesterday DECEMBER 19, and entire month after I received the first bicycle but it was a no show. FedEx doesnât have any info. Iâve now paid for a bicycle I havenât been able to use, after having it for a month with no answers. I couldnât tell you if this bike is good or not. They have now asked that I wait until December 23. Iâll be working through Amazon now to straighten this out. Donât skimp on shipping containers. Damaged merchandise ends up costing everyone.
For older adults you can replace the seat which I did for a comfortable Swinn bike seat from Walmart. Read the instructions on how to turn on the front light. I like my pink e-bike đ