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Key eBike Specs

Motor 1200 W · hub
Battery 468 Wh
Range 30-50 mi
Top Speed / Class 24 mph
Wheel Size Not specified
Frame Style step-through
Suspension front
Brakes Not specified
Drivetrain Not specified
Weight Capacity Not specified

Customer Reviews

4.50
Based on 298 reviews
Wilson Score: 86.1
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
12/14/2023
5.0 out of 5 stars Nice, affordable E-Bike
By Tristan Banks
This is a copy of my review from my HeyBike Explore purchase, but it speaks about HeyBike the brand.Let's start with this, prior to purchasing my HeyBike I haven't rode a bike for many years, and before ordering I never even sat on an E-Bike. When I made the decision that I wanted an E-Bike I spent a couple of months (winter time) researching different ones, I knew I did not want to spend a ton of cash, I live in Minnesota and our summers are short, so going to the local bike shops and buying a 3k bike is not a wise choice, especially not having any idea if I'd even like it. I landed on HeyBikes early on in my research, I must have looked at every E-Bike for sale on Amazon under $1400, I kept on coming back to HeyBike though, after reading a majority of the negative reviews I was ready, most of those reviews had to do with the assembly or shipping, not the performance of the bike. Before I hit the place order button I thought to myself, "if I am going to buy this big awesome looking bike who am I going to ride with?" Then it dawned on me, I have to buy two bikes, one for me and one for my wife, I left the cart and went back into the HeyBike Amazon store, knowing my wife would not like the big beefy Explore bike that I had in my cart I checked out their other models, I had a couple in mind from my earlier research and then I landed on it, the Cityscape, it had my wives name all or it, it has the beach cruiser vibes, it's cute, I can add a seat for our 3 year old, then to top it off, almost like Heybike was listening to my thoughts, I scrolled up to confirm the price and sure enough it was on sale, just started because earlier in the day it was a couple hundred more, I knew it was the one, so from my home office I yelled for my wife to "come here, quickly", she came down, "is everything ok!!" she says with a little panic in her voice, I reply, "ya wanna get an E-Bike so we can ride together?" and after she looked at it, our minds were made up. I added it to the cart. A week later I get an alert on my phone, I check my cameras and there's the UPS dude unloading our bikes. Now assembly, it wasn't difficult but it also wasn't easy for me, but mind you assembling bikes isn't something I am familiar with, I tried reading the directions and they helped but I ended up watching a couple youtube videos and that was the trick, after that it went well. Now I am writing this review after having the summer to ride my bike and I am so beyond happy with my purchase, I forgot how much fun riding a bike is, but riding an E-Bike is an experience like no other, my bike is fast, it handles well, it's just a lot of fun. Over the summer I added a phone mount, and a new seat, the HeyBike seat isn't bad but it was not my favorite, I ended up buying a slightly larger one, I also added a rearview camera on my bike, because why not!? My wife loves her Cityscape and our 3-year-old just chills and enjoys the ride, our boy who is 9 pushing 10 rides his bike, and we are researching folding E-Bikes now to see if we can find one small enough that he can ride next summer, because him not having that motor we are unable to take our longer rides, so stay tuned for that review. Now the negatives. I only have a few, one of them being the brakes, they make a lot of noise, and being that my bike does almost 30 MPH they do not provide the stopping power one would expect, some replacement brakes are on the list for next summer, (I noticed the new arrivals in the HeyBike Store and they upgraded the brakes, so I assume they are aware). Second negative the screen, and I assume most E-Bikes have similar screens, but trying to change the options requires a degree, it really needs to be simplified (again new arrivals in the HeyBike Store have app controlled settings, so again I assume they are aware). My last negative is not really a negative because I was aware before hitting the checkout button and that is the size, I wanted a big bike, I am a big guy but until you get the bike you can not comprehend how big they actually are, trying to load this bike into my truck was impossible, I had to buy a ramp, and one of those tailgate protectors so the front wheel can hang over, but I would still buy it again if I knew that beforehand (well I did but you know what I mean), because the size is what makes it awesome. If you made it this far into this novel of a review then I am assuming you are like me and doing a lot of research before hitting that checkout button, I am speaking to you directly now, just do it, it's worth it, you will have no regrets.
67 people found this helpful
Verified Purchase
6/17/2022
5.0 out of 5 stars Absolutely in love with this bike!
By Lazarus
OMG I'm so happy with this bike! I did a ton of research and considered buying a more expensive bike with a bigger motor and battery, but it's perfect for me! I'm 57, and 240 lbs (106 kg), 6'1" (187 cm) man. I bought the bike because I had a knee surgery and can't pedal as hard as I used to, but I still want to pedal my bike.This is a quality bike, I was expecting a somewhat shoddy product but it's a very nicely crafted bike with tons of useful features. It works flawlessly, it seems very durable. I've only put about 100 miles (150 kms) in it, so far no sign of rattles and squeaks at all. The battery charging is easy and reasonably quick. For me the battery lasts well over 20 miles. I haven't completely drained the battery but I have used it up to about 16 miles and the battery was still half charged. I typically only use the lowest assist setting so it lasts longer. The assist is great when I pedal uphill, in Colorado I have to do that pretty often, and it gives me the right amount of boost to pedal up steep hills. The power is plenty for a bigger guy like me, I don't miss more power or a bigger battery.The bike is very comfortable, easy to get on or off. The seat and handlebar adjust multiple ways and I was able to find a great position. The seat and grips are soft and very comfortable. I can ride an hour with no soreness at all, either in my back, my bottom or my hands. Big plus: I don't have to bend me knees too sharp while pedaling.The breaks are excellent, the dual disk brakes work vey well. I had to adjust the front break the first time as it was rubbing against the disk, I found a video on YouTube about how to do it, it was a 5 minute job to do and now it's perfect.Assembly was easy. The bike was mostly assembled - quality assembly, no lose stuff. It was well packaged, easy to get out of the box and work on. The tools were ok, I used my own tools on most parts but they had usable tools in the package.I accessorized it a bit, I added a phone holder, a rear view mirror and a basket on the rear rack. Now I can make runs to the store and grab a few items I need in the middle of the week. And, feel like a kid again!
42 people found this helpful

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Recent Reviews
Lynda E Baker (Verified Purchase)
4.0 out of 5 stars Some issues with delivery but a good, fun bike!

UPDATE: I finally have a replacement bicycle and it arrived in good working order. The bike is fun to ride and goes really fast. The seat is a little firm for me, but I can add a cover. Even though there were issues with the first bike delivered, the seller was VERY responsive. I never felt ghosted. They are paying for the return of the original bike. So all is well.ORIGINAL:This purchase has been a nightmare. I received my bicycle on November 18, 2025. The display panel, needed to operate it was broken. I contacted the company. They responded quickly, apologizing, said the display panels were on back order, but they would send one to me as soon as the shipment arrives. They sent me a free bike bag, which arrived quickly. I inquired a few days later about the status of the display panel and again they assured me that they would FedEx it as soon as they had them back in stock. Several days later they let me know that the display panels were in and they would FedEx it to me. They provided the tracking number. For seven days the display panel sat in California. When I finally contacted FedEx, they reported that the package was damaged. I took a screenshot of that and let them know. I’m beyond frustrated. They apologized again and asked for patience and offered to send me another bike bag. At this point I just requested that they send me a new bicycle which they agreed to, confirming that I would not have to pay for the return of the old bicycle. The new bike was supposed to arrive yesterday DECEMBER 19, and entire month after I received the first bicycle but it was a no show. FedEx doesn’t have any info. I’ve now paid for a bicycle I haven’t been able to use, after having it for a month with no answers. I couldn’t tell you if this bike is good or not. They have now asked that I wait until December 23. I’ll be working through Amazon now to straighten this out. Don’t skimp on shipping containers. Damaged merchandise ends up costing everyone.

RP (Verified Purchase)
5.0 out of 5 stars Nice Pink E-Pink!

For older adults you can replace the seat which I did for a comfortable Swinn bike seat from Walmart. Read the instructions on how to turn on the front light. I like my pink e-bike 😊